Refund policy

Returns & Refunds

At TODD, every piece is made to order in Melbourne using solid timber. Because each item is crafted specifically for you, we do not offer returns or refunds for change of mind.

Made-to-Order Furniture

As each piece is manufactured to order, we are unable to accept returns or cancellations once production has commenced.

Please ensure all dimensions, timber selections and order details are correct before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, or you believe you have received the wrong item, please contact us within 48 hours of delivery at hello@by-todd.com, including photographs of the issue and your order number.

We will work with you to repair, replace or resolve the issue as quickly as possible.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund where a product has a major failure, or where it does not meet the consumer guarantees provided by law.

Natural Materials

Solid timber is a natural material and every piece is unique. Variations in grain, colour, texture and natural movement are part of the character of the material and are not considered defects.

Over time, timber may respond to changes in temperature and humidity. These natural changes are expected and do not affect the integrity of the piece.